Complaints

Felix Capital Partners LLP (“Felix or the “Firm”)


You should contact us immediately if you are dissatisfied with any aspect of the AIF management services provided to you by Felix Capital Partners LLP (“Felix” or the “Firm”).

PLEASE WRITE TO:

The Compliance Officer
Felix Capital Partners LLP
27 Beak Street
London, W1F 9RU
+44 (0)20 3287 8080

We take every complaint seriously and your complaint will be handled in accordance with the relevant FCA rules, which may differ depending upon your status, although note that it is Felix’s policy to aim to resolve every complaint fairly and in a timely manner. The Firm has a written complaints handling policy, as required by the FCA Rules. You can obtain a copy of this on request and, in the event you should have cause for complaint about the AIF management services which Felix provides to you, a copy of the policy will be sent to you.

In the event we fail to resolve a complaint to your satisfaction, or if we fail to do so within eight weeks of receiving your complaint, you may also be entitled to refer your complaint to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567 or at www.financial-ombudsman.org.uk